The smart Trick of Empire Today That Nobody is DiscussingI received the 6lb pad that I purchased but it's of quite quite very poor quality! I cancelled the credit card and am disputing! Oh annndd I paid for forty seven yards of carpet, 33 yards ended up set up and the other has mysteriously disappeared!
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M. saying they had been short of carpet and experienced to get much more. Primarily based on the additional carpet they left in my garage I think it had been a lie. They came back again for working day two to finish and set up carpet that was the wrong color and clearly stained with bleach and thoroughly discolored.
I had been Placing it off and wanting to make arrangements to get men and women occur out here. I had Property Depot and Lowe’s occur out and give me estimates. I was just at my wit’s conclude. I desired it completed, so I told them, To place the flooring in.
I termed them over it and so they explained that considering the fact that they didn't get any holes in it, they couldn’t do something about this. Other than that, I am nicely-happy While using the flooring plus the carpet. The ground looks so fantastic And that i like it. I'd also tell Many others to go on and acquire from Empire Today.
Not one! Not even the salesman. This displays how much they DO NOT care about their consumers and how they only care about having their money. Today, I acquire an automated appointment through e mail and that I am scheduled for completion this Saturday! I won't be listed here and it is a "noreply" electronic mail! Now, for their work. The quarter round get the job done was awful. A person segment of quarter spherical came to some "point??!!" The transition boards ended up awful. There were gaps and overcuts. Here's what they did. They crammed the transition board gaps with white caulk! Unbelievable! They still left my bedroom doorway soiled with their black gloves and soiled arms. It was terrible. By no means at any time use Empire Today because of their salesman's insufficient professionalism and their personnel deficiency of English speaking employees and much more importantly, the exceptionally inadequate craftsmanship. It just goes to indicate that companies like this boast about they have been in organization for thus many years and wonderful customer care - NOT! Under no circumstances AGAIN Empire Today! And, all of my Fb friends and family will know! I will use the power of social media marketing!"
We cleared the space, and absolutely sure more than enough, Saturday morning we get yourself a connect with with the installers expressing they might not be coming. We yet again got within the telephone with Empire plus they stated the ideal they might do was the following weekend and we stated that wouldn't operate for the reason that we had household furniture coming that weekend.
The cancellation course of action was effortless and also the customer support representative was helpful. My 1 star is for your pushy product sales and the WAY overpriced quote. We all know it's not 20K for your home to acquire essential flooring mounted (but wait! 50% off and ONLY 10K for one,000 sqft.) I'm happy I appeared close to Yelp & bought other estimates. Catastrophe averted.
I explained that if he were at my entrance door at 3:00 and rung the doorbell or knocked to the doorway, I'd be delighted to do so, but as it absolutely was, not surprisingly I had no clue he was there.
It's now two:30. Still no phone and of course no demonstrate for appointment. I haven't encountered this sort of incompetence and weak customer service in my everyday living. Even cable firms, who are infamous for crummy support, connect with the day before by using a six hr window time frame. I will NEVER order everything from Empire at any time once more.
*Gross sales Rep: 3 stars. Very pleasurable and convenient, but told some untruths and didn't totally abide by by on self-mentioned motion items
I requested they send me my solution of get more info buying new carpet and finding free set up in crafting ( and that is a joke) and still waiting around ..
He did not installed the new bathroom right after inserting the vinyl ground. I instructed him I paid for two new floor in the bathroom, new baseboards, remove 1 outdated toilet and increase two new toilets. He claimed he won't understand how once the rest room It can be while in the containers.
Nonetheless, it doesn't seem to be as good because the one which my spouse had obtained and installed right before. I am not pleased with it. But I just like the function done by the one who arrived to put in it.